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Discover how JMF Group has helped shape the client experience offered by a leading leisure brand.

Project Summary

Tenpin approached JMF to help elevate its customer experience across multiple locations. The goal was to create a more engaging, vibrant, and cohesive environment that resonates with guests of all ages, ultimately driving increased foot traffic and enhancing overall customer satisfaction.

JMF was entrusted with a comprehensive project encompassing a wide range of creative and technical disciplines. All work, from concept to installation, was expertly carried out by JMF’s in-house teams, ensuring a seamless and integrated project delivery.

Our multidisciplinary approach allowed for a comprehensive overhaul of the customer experience, addressing every touchpoint within the entertainment centres. The result? A significant uplift in customer satisfaction, with early feedback highlighting the improved ambiance and overall experience.

Dynamic lighting solutions

Revamped signage and wayfinding

Enhanced interior design elements

Full support and installation

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UK locations
0
Customers served
0 m
Bowling lanes
0 +
Pre-tax profits
£ 0 m

Client Testimonial

From the outset, JMF Group demonstrated a high level of attention to detail, taking the time to fully understand our requirements and tailoring their approach accordingly.

They also worked closely with us to develop a cost-effective solution that met our budgetary constraints without compromising on quality.

Tenpin plc

Supplied Services

End-to-End Solutions

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Planning

Planning

Strategically crafted a detailed plan to transform the customer experience across all Tenpin locations, ensuring every aspect was meticulously addressed.

Development

Development

Developed innovative concepts and solutions, including dynamic lighting and revamped signage, to create an engaging and cohesive environment.

Production

Production

Expertly produced and integrated all elements in-house, ensuring quality and consistency across every touchpoint within the entertainment centres.

Delivery

Delivery

Seamlessly executed the installation and rollout, providing full support to ensure a flawless and impactful transformation for Tenpin.

Let's talk

Anthony Cole

Director of Business Partnerships

Anthony Cole

Director of Business Partnerships