
Anthony Cole
Director of Business Partnerships
0191 488 2011
07966 439 070
anthony.cole@jmf-group.co.uk

Tenpin approached JMF to help elevate its customer experience across multiple locations. The goal was to create a more engaging, vibrant, and cohesive environment that resonates with guests of all ages, ultimately driving increased foot traffic and enhancing overall customer satisfaction.
JMF was entrusted with a comprehensive project encompassing a wide range of creative and technical disciplines. All work, from concept to installation, was expertly carried out by JMF’s in-house teams, ensuring a seamless and integrated project delivery.
Our multidisciplinary approach allowed for a comprehensive overhaul of the customer experience, addressing every touchpoint within the entertainment centres. The result? A significant uplift in customer satisfaction, with early feedback highlighting the improved ambiance and overall experience.
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From the outset, JMF Group demonstrated a high level of attention to detail, taking the time to fully understand our requirements and tailoring their approach accordingly.
They also worked closely with us to develop a cost-effective solution that met our budgetary constraints without compromising on quality.
Tenpin plc
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Planning
Strategically crafted a detailed plan to transform the customer experience across all Tenpin locations, ensuring every aspect was meticulously addressed.
Development
Developed innovative concepts and solutions, including dynamic lighting and revamped signage, to create an engaging and cohesive environment.
Production
Expertly produced and integrated all elements in-house, ensuring quality and consistency across every touchpoint within the entertainment centres.
Delivery
Seamlessly executed the installation and rollout, providing full support to ensure a flawless and impactful transformation for Tenpin.

0191 488 2011
07966 439 070
anthony.cole@jmf-group.co.uk

0191 488 2011
07966 439 070
anthony.cole@jmf-group.co.uk